To help us keep track of customers who have placed past orders, your online profile cannot be deleted. However, if for any reason you need your profile disabled to prevent it from being used to place an order, please email email@example.com for assistance.
Yes. Your Online Profile is defined by your email address (and associated password). Each email address may be associated with any number of 1517 Media credit accounts.
An Online Profile is created as a natural part of the order process. You can click on the “Save this Information for This Order” button—information on this screen will be applied to this order ONLY and will NOT be used to create a new Online Profile or used to update your existing Online Profile.
Click the “Account” link on the top right margin of Online Store pages. You will be taken to the “sign-in” page, which includes a link to create a new Profile.
Click the “Account” link on the top right margin of online store pages. Log in. Choose the account for which you wish to update the credit card information. Then click on the Payment Methods link on the right. Click “Edit” next to any card to change that card’s information. Once you’re finished, click “Save” to save your changes. If you wish to add a new credit card, just click "Add New Card" on the Payment Methods screen.
Click on the “Forget your password?” link on the sign in page, and you can enter your email address for your account. A link to reset your password will be sent to you at that email address. If you cannot access your email you will have to place your order over the phone.
Your Online Profile, including your name, email address, and password, is used to keep track of your orders, and allows you to save information (addresses, credit card data) that will make it easier and quicker to check out in future. It also allows us to notify you when an order is shipped and allows you to track the progress of your order, in the Account area of the store. Each time you visit you must log into your Online Profile to complete an order or view account information.
Click the “Account” link on the top right margin of Online Store pages. Log in. Look under My Preferences.
When you click Place Order at the bottom of the checkout page, you will see a confirmation Web page displayed in your browser. You will also receive an email confirmation message. This means that your order has successfully been entered in our order system.
You may review orders in your Account. All online orders will be processed by the end of the following business day, unless otherwise noted.
Customers may place orders using either a major credit card or an Augsburg Fortress credit account. We accept Visa, MasterCard, Discover/NOVUS, and American Express. Churches and other institutions may apply for an Augsburg Fortress credit account by downloading the application form here. Any changes to existing 1517 Media credit account billing information must be made by contacting us directly. To update your information, please email firstname.lastname@example.org or call 877-373-0706.
Our 128-bit Transport Layer Security (TLS) technology provides adequate encryption for all transactions and account information. It is the standard for encryption on the Internet. We are confident in providing this service that your information will be safe.
With proof of purchase, product in saleable condition may be returned for credit, within one year of the date of purchase, provided that it is:
Send U.S. order returns by a secure, prepaid, traceable method to:
Attn. Returns Dept.
1517 Media Distribution Center
22880 Quicksilver Dr
Dulles, VA 20166
Broadleaf Books may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our pages.
The amount of stock in our web store is updated a few times every hour. Nevertheless, it is possible to order an item that, while labeled “In stock”, may have gone out of stock between updates. You will be notified by mail, email, and/or phone if this occurs, depending on the nature of the product and the requested shipping method.
Problems can occur during shipment. If your order arrives damaged, immediately (within 5 business days) contact the carrier who delivered your product to report the damage. Save the packing slip and packaging materials for evidence. Then call our toll-free number (877-373-0706) to report the problem. We will work with you to settle your claim.
Backordered items will be shipped according to the shipping option selected at the time of original order. You will be charged for shipping your complete order (including backordered items) with the initial shipment, but no additional charges will be incurred when the backordered items are shipped.
We are required to collect sales tax in certain states. To qualify for tax-exempt status email a copy of your state tax exempt certificate to email@example.com. Once this is on file with us your purchases on that account will not include sales tax.
Once you provide a shipping address during checkout, we display to you an estimated delivery date. This is based on the shipping method you’ve selected. We offer several shipping options to help you receive your order in a timely fashion.
Shipping rates may be reduced by a special promotion. Shipping promotions do not apply to expedited shipping (2nd-day or next-day), and do not include applicable tax(es). Shipping promotions also exclude:
Once you have purchased a downloadable product you can access it in one of three ways:
There are many causes for viewing issues; upgrading to the latest versions of Adobe Acrobat and your web browser can cure most of these. To upgrade to the latest version of the FREE Adobe Acrobat Reader, click Acrobat Reader. If you are experiencing problems printing an Adobe Acrobat document, you may need to update your printer driver. Contact the manufacturer of your printer for information on updating your printer driver. Additional help is available at Adobe Acrobat Support.
Unlike a credit card statement, the 1517 Media statement is only a listing of any unpaid invoices on your account. Once an invoice is paid, it will no longer appear on your statement. Contact Sales & Service to request a summary of account activity at any time.
When making a payment, we ask you include the invoice coupon for all the items you are paying. If the amount of your check does not equal the invoice coupons included with it, we will do our best to match what you intended to pay with your open invoices. Most often, unapplied payments are duplicate payments that have been made on the same invoice. If we have applied a credit to an invoice prior to your payment posting, it will leave the overpayment on your account as an unapplied cash item.
A good rule of thumb is 7-10 business days from the date you mailed the payment.
Call Sales & Service (877-373-0706) to request a summary of account activity at any time.
We use an automated banking process called “Lockbox” to process your payments. Notes written on payment coupons are not always read, as a machine posts the payments to the account. For questions or concerns about your statements or invoices, please contact our Sales & Service department at firstname.lastname@example.org, or 877-373-0706.
For questions regarding how to make copies of material owned by, or administered by, Augsburg Fortress please send an email to email@example.com. Our Copyright Specialist will get back to you as soon as possible. Please include a phone number when submitting your question or request.
You will need permission or a license to reproduce any content under copyright for your bulletin. Check out our webinar Churches and Copyright: How to be a weekend publisher without going to prison at www.shwebinars.org for a presentation on licensing. Contact firstname.lastname@example.org if you have questions about specific content.